Helpshift

What do you like best?

The interface is easy to use, there's a ton of features and the Helpshift team are more than happy to help out when any problems arise. It's constantly being improved and evolving, which is very much needed in the tech industry.

What do you dislike?

Some of the features could include samples on how they work. Not being able to block users who message outside of email. When using the search function, a lot of irrelevant matches can appear. This makes it hard to find secondary messages when searching for a name or key word.

What problems are you solving with the product? What benefits have you realized?

We are able to direct all customer reported issues to the single system using embeds, links and in-app support. It handles spam automatically, freeing up time for our CS agents to just focus on the real messages.

The in-game chat function is incredibly effective. It automatically gathers important information so we don't spend the first few messages requesting that data from the player.