HelpDeskEddy

What do you like best?

I like HelpDeskEddy because it organizes tickets in different trays. These can be categorized by open tickets, in progress or resolved, allowing to keep the requests more organized. I also like that tickets can be organized according to their priority. The reporting system is also a strong function in this software, since I can request global reports or by agent. Finally, I have positive comments for its user interface, which is modern and simple.

What do you dislike?

The most negative aspect of HelpDeskEddy is that it is not available for the Spanish language. Only available in English and other languages of Romanian origin.

Recommendations to others considering the product:

I think that language is a fundamental feature when you are thinking about implementing software, so if you have no problem with English, HelpDeskEddy is a great option.

What problems are you solving with the product? What benefits have you realized?

The biggest benefit we have received with this software is to be able to keep in touch with the different support departments of our organization. HelpDeskEddy gives us the ability to organize tickets and give immediate support to users. For me personally, it has been helpful to report errors in the database or to support the company's applications.