HelpDesk - Faster, Better, Smarter !!!
What do you like best?
* Help Desk is a one-stop software that provides centralized information and supports management to end-users.
* With Help Desk software, one can easily raise their tickets for their respective concerns.
* It facilitates to handle queries on the basis of automated routing, prioritization, categorization.
* For using Help Desk, we only need a web browser to access help desk services which makes it most effortless and best option among users.
* It is suitable for all companies regardless of company size whether it is small or large.
What do you dislike?
* If we are able to receive notification sound in HelpDesk when message comes then it would be very helpful.
Recommendations to others considering the product:
Help Desk is a good software and easy to use for raising concerns. It provides customer facing interface or customer portal to enter tickets and communicate with representatives.
Social integration feature of this software allows communication between customer and support team in better way.
What problems are you solving with the product? What benefits have you realized?
* HelpDesk able us to work on tickets on an organised page which saves lot of out time.
* Easy to track application status.
* Communication between users and support team is good.
* Gives an option to write internal notes.
* HelpDesk provides ability to assign different message to different users.
* Can manage communication with client in easy and better way.
* Able to create ticket by using different filters, which helps us to assign tickets in team in better way.
