What do you like best?
The ability to support our nonprofit through a user friendly system AND make money for our organization is great! Although our auction looked different than in past years with no in person auction, the silent auction and other features allowed us to make the best of the situation and still bring in a similar amount as past years. Having access to numerous supporting FAQs and quick responses from Handbid staff made the learning curve that much easier.
What do you dislike?
The pain point I had was uploading all our item list for the first time from the spreadsheet we created (duplicating some items if I uploaded the document twice to capture changes to the spreadsheet) and uploading all the item pictures seemed very tedious when we had 350+ items regardless of dragging images to the upload tool or searching for each image and uploading one at a time. If the location of my images were set as default, I would have saved a lot of time. Once I got the hang of it though, I know that the next time I use it it will be much easier.
What problems are you solving with the product? What benefits have you realized?
The biggest problem we solved was allowing access to the auction to everyone online due to COVID-19 restrictions. This allowed individuals from outside of the city to attend our auction virtually this year and added a level of accessibility to donate to a great cause.
