Customer Service Report Card
What do you like best?
It's an easy to use and automated software to aggregate client reviews. Reviews and ratings show up in online search which is good for our SEO.
What do you dislike?
It's too easy for contractors to hide some or all of the areas that don't reflect well, giving consumers a false sense of trust.
Recommendations to others considering the product:
If you are a general or service contractor, Guild Quality is a great and affordable solution for customer reviews. You can also use GQ for other surveys.
What problems are you solving with the product? What benefits have you realized?
Being able to evaluate our performance and share results with our staff so we can work on areas of improvement. The ability to provide links and information to prospective clients. Recognition for our quality and customer service.