GrowthZone

What do you like best?

There are 2 qualities about GZ that make them superior. 1 - Customer Service team is beyond FABULOUS! I have never been left hanging with no answer; they are calm; they listen; they ask questions to understand the issue so they can provide the best answer; and most importantly, they care! 2 - The online Wiki is one of the best resources I have ever used or seen! Kudos to GZ for taking time to provide a document that shows you step by step instructions and examples.

What do you dislike?

My one dislike would be the reporting when it comes to actual revenue recognized for a data range entered. Many of my nonprofit members have 2 or more memberships with us. Therefore, when running this revenue report, it shows them bifurcated and with the discount if there was one. It makes it very hard to pull out what was actually paid and what the actual dues were before the discount was applied.

Recommendations to others considering the product:

consider the full package... meaning you are buying software but you are also buying the knowledge and customer service which you will rely on to help you use the system to the best of your ability. GZ offers the best support I have ever experienced and they have provided me the care and support I would expect from a colleague or staff member.

What problems are you solving with the product? What benefits have you realized?

- Revenue recognition which I have an open ticket with GZ

- Set up of corporate accounts so we have related contacts and the money is applied accordingly

- Invoicing is a breeze!

- Some reporting is a bit tricky but the GZ staff is always there to explain and assist