GatherUp provides everything you need to gather, manage, and market your customer feedback, online reviews, and testimonials.
Connect with your customers. Create workflows to automate feedback requests, surveys, and review requests. Gather your Net Promoter Score, actionable business insights, and 3rd-party online reviews with a frictionless process.
Manage and monitor your online reputation with a centralized dashboard. Respond quickly and efficiently to online reviews. Analyze your customer feedback to surface actionable business insights with advanced filters and sentiment analysis powered by IBM Watson.
Share attention-grabbing images of your best feedback and reviews with best-in-class visuals on all of your preferred social channels.
Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with an HQ in Bellevue, WA.
Steven L.
Advanced user of GatherUp
★★★★★
The most valuable tool in your business growth toolbox should be GatherUp
What do you like best?
Easy to use and deploy with great results. The software is easy to use for our store locations with very little training and is very intuitive. Not only has it helped to see what we're doing right as a business but where we can improve. Their customer support has always been there to resolve any problems, which are very infrequent, quickly.
What do you dislike?
No complaints great product all around to help get important customer feedback.
Recommendations to others considering the product:
The product, price and service has been excellent. Over the years I have received nothing but quality from this product, if you have a single business or many businesses this is the perfect solution for customer feedback from both 1st party reviews and growing your online review presence. Besides the obvious benefit of getting feedback from your customers it is a vital part of SEO and growing your business presence online.
What problems are you solving with the product? What benefits have you realized?
Our company manages over 75 locations, getting customer feedback and growing online reviews can be very challenging. GatherUp puts all the tools needed to get customer feedback, provide rich snippets for SEO and reporting all in one place. I have been using their service since 2014 and as our company has grown so have they. GatherUp continues to improve their platform and adapt to changes while providing support for customer success.
Review source: G2.com
