freshconnect

What do you like best?

Freshconnect is a Chat and communications app designed to support other freshworks apps, like freshsales and freshdesk.

Best for me is the fact that it integrates inside your freshworks domain and provides contextual communications between the apps. It has a very clean and uncluttered interface to work with, which allow a very easy process of implementation with the end user and a very short learning curve.

What do you dislike?

I believe that contextual is not limited...or at least should not be. It happens to freshconnect that limitations render the software a less appealing offer against others in the market. Few editing tools, for my particular taste, it lacks the feature of editing or deleting comments, and it doesn't have to many options in the setting side to personalize it.

Recommendations to others considering the product:

Consider Freshconnect as part of the complimentary tools for other freshworks software.

What problems are you solving with the product? What benefits have you realized?

We arent using the app too much...so it is not solving any problem as of today.