Very versatile, with many pluses
What do you like best?
I was first introduced to FormAssembly while working at a previous organization. We were moving our CRM to Salesforce, and were seeking a way to automate the transfer of information from a few application forms to the database. Our consultants recommended FormAssembly, since it has numerous ways to "connect" and/or map the fields in the forms to appropriate fields in Salesfoce.
What do you dislike?
Some of the connectors do not always act as expected (we've run into some issues with strange events firing.) Support is terrific -- but seemingly overwhelmed at times -- the response time has not always been timely. Perhaps they need to acquire more support staff? When you can connect, they are very helpful.
Recommendations to others considering the product:
I wholeheartedly recommend FormAssembly -- but suggest that if you do not have a robust IT department, you take the time to do the training.
What problems are you solving with the product? What benefits have you realized?
At my new organization, we implemented FormAssembly on my recommendation. We now use it for Client intake, event registrations, FUTURO applications, donor surveys, vaccine pre-registration, and more. We even use it internally for various SOPs.