Great for Planning Individual's schedule, not so for managing a team
What do you like best?
What I like most is the intuitive interface to plan your schedule. The schedule page is also good if you want to have quick glance at the team's schedule for a time period. I also like the ability to add the country holidays and export data to Excel.
What do you dislike?
The reporting is a bit limited. There's no built-in report to view which people have available hours, which haven't updated Float, or which people are consistently booking short hours or overtime. As an administrator, these reports are critical for managing a team. Also, the settings are a bit "hidden". For example, the setting to add holidays is not so obvious within the settings page and I have to talk to support in order to get this done. That should be obvious since this is a planning tool.
What problems are you solving with the product? What benefits have you realized?
As a consulting firm, we have to plan ahead our engagements in order to see bottlenecks in resourcing and control our costs. So far, we have realized this, but with the help of additional reporting in Excel.
Traditional spreadsheets are not fit for the job as it gets unwieldy as the company grows with a global workforce.