Fastcall

What do you like best?

Simple click-to-dial plugin for Salesforce users. Favorite thing is the option to multitask by copying and pasting numbers outside of Salesforce for quick calls while manually loading contact information e.g. when I am prospecting from their webpage and adding contacts manually into Salesforce. Once the contact is loaded in Salesforce, FastCall attaches the call to the contact record.

What do you dislike?

Crashes sometimes for no rhyme or reason (when all other Salesforce applications are running). Because it's connected to the window you're using and not your station phone, you cannot toggle between pages and need to open new tabs/windows while on a call.

What problems are you solving with the product? What benefits have you realized?

Having a click-to-dial plugin allows for quicker prospecting for our inside sales team.