The ExpertVoice platform connects more than 800 of the world’s leading brands with more than 1 million vetted experts to improve recommendations and reviews in e-commerce experiences, retail stores and social media communities. Learn more about ExpertVoice and how its rapidly growing community of brands and experts are improving sales performance by visiting www.expertvoice.com.
Customer Reviews
User in Sporting Goods
Advanced user of ExpertVoiceVisually appealing for the most part. Most of the content is presented in a dynamic fashion. Some neat CSS used on the site in the training modules that actually make the learning engaging.
Support has been terrible every time I've engaged. My first ever interaction was because I received a damaged item and a missing item in the same one order from them. When I reported the issue they told me to send the item back and repurchase them but that I would be refunded later - what kind of fly by night operates like that? So I did what they asked and they shipped me another damaged item then it was like pulling teeth to get my money back. Took 4 weeks and the first refunded wasn't even processed correctly - had to reach out to them to get all my money back. Recently it's become a very restrictive application in the sense that they (ExpertVoice) decided to imposed fictional restrictions on users for no reason. For instance my user account has been forced to prove further affiliation which is very odd I've been affiliated for 10 years and an employee with my org for 20+. When I enquired about this I was told it was because I was "furlowed" - was news to me and my manager as well when I asked him because I'm still an active employee. It's unnecessary to do this and has shaken confidence among the users in our store. This led to my second time interacting with them I had to reach out a half a dozen times about the same thing asking questions about their privacy policy because they demanded I send confidential info via an unencrypted service which is pretty sketchy but then in their own privacy policy clearly state they will only ask you to submit info via the platform - so I was confused. I asked if I could have the information removed once provided and got no response. They won't disclose how they intend to use or store my confidential information they demand which makes me feel very uncomfortable. When asking detailed questions about this and their terms of use policy I received very short responses from their support crew who were very clearly annoyed becaused I was seeking more information about something that didn't seem right to me - when I asked detailed questions about their privacy policy and my info they outright declined to answer my questions.
They also showcase brands that aren't available - which is extremely frustrating to the end-user.
It's just ok, if the quality of the learning experience is important then I'd evaluate other options based on the experiences I've had. They don't care about the learner's experience and are more concerned with signing up new products.
None, they've only created new problems for me.....and that's really unfortunate.
