EveryAction

What do you like best?

The customer service from the EA team is great! The system is user-friendly and intuitive. I like the reports and all the info in each record. The techies on our team love to dig in and make EA do all sorts of tricks. The luddites are happy because it's easy to use. We were Engaging Networks before. I've also used Raiser's Edge (who hasn't?), GiveDirect, Classy and NetworkForGood. Every Action is my favorite *by far.* Highly recommend.

What do you dislike?

EA is a *little* too overzealous with dupes. Too often a donor will make a new gift with just a minor change, and EA will create an entirely new record. Example: Name and address don't change but donor uses a new email. Or, worse, the donor enters "Jon" instead of "Jonathan" and EA creates a new record. Maybe I should be grateful they err on the side of caution and we're not mixing up donors thanks to their dupe diligence.

Recommendations to others considering the product:

When you compare EA to the other big systems you'll see that you get almost as many bells and whistles for a lower price. What you may not see until you commit is the great customer service. We've had EA for 3 years now. We're not a huge nonprofit. But they still treat us like we're an important client.

What problems are you solving with the product? What benefits have you realized?

Much easier to pull reports and track giving.

Great for sending fundraising emails.

B/c it's so easy to use, we've been able to train donor-volunteers to use it and now they're helping us raise more money for our work!