EverTrue

What do you like best?

Their Customer Service is AMAZING! They do a great job at being readily available to answer any questions or talk through any issues that may have come up. Trying to get two systems integrated is never an easy task, but with their "can-do" attitude it has made it such a great experience!

What do you dislike?

The only downside I have ran into thus far is that there are a few features in the Evertrue platform that have not been deployed yet, that would make viewing our data a little bit better. HOWEVER, they have done a great job of making note of the changes we'd like to see and they have filed out change request forms. And in the meantime have been very helpful in finding alternatives and ways that we're able to get to the same end result.

Recommendations to others considering the product:

I would recommend if you are going to be implementing Evertrue that you have a project manager overseeing the project. They will handle the day to day tasks and delegate assignments as need be. This will make sure everyone is on the same page and aware of what is going on. While the Evertrue team has great project managers you are working with, we have found it very valuable on our side to have a point person and make sure that everything is flowing the way it should be and the hiccups are addressed as they come up.

What problems are you solving with the product? What benefits have you realized?

Evertrue is helping us realize what our donors look like and how we can have personalized outreaches to them that would be meaningful to our donors.