Enchant

Enchant is a helpdesk and knowledge base software solution.

Enchant

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Tim W.

Advanced user of Enchant

★★★★★

Enchant Customer Support Software

What do you like best?

Very simple and basic interface that looks like an email inbox.

What do you dislike?

As we are growing the need for more options for reporting or sorting cases

What problems are you solving with the product? What benefits have you realized?

It has the main ability of a support desk platform. Grouping cases and customers together allow for our CS agents to see history and minimize cross over.

Review source: G2.com