Fantastic platform but slow support
What do you like best?
UX and the overall setup is crisp and clean. Features work exceptionally well. Easy to use.
What do you dislike?
Slow support. The lack of live chat or ability to talk to someone. I set up the account, went through the painful and time-consuming task of verifying my domain and did everything as they asked. The account got flagged immediately before I could send a single email. It was frustrating. It took me a day to get the limitation removed.
I set up the backend integration with Gravity forms, and it didn't work. Contacted support and still hasn't received any support. It's appalling considering the nature of the business. Waiting for a day or two to get a response means we lose money.
I wanted to subscribe, but I won't do it because I know I won't be able to count on them in the future if something goes wrong.
Recommendations to others considering the product:
If you have a critical business and need fast support this is not the tool for you.
What problems are you solving with the product? What benefits have you realized?
Email marketing at scale.
