Doorbell

What do you like best?

We wanted a simple low cost way to collect user feedback and questions and doorbell fit that criteria. It was simple to add in and does not look like chat. We did not want our end users to expect fast responses that chat tools necessitate. Just a simple feedback widget.

I love how it doesn't cost too much more to add additional recipients and also how it easily integrates into slack so the entire tool can be operated from within slack and email. It lets feedback be shared openly within slack to our product and eng teams as well as the core CS team who replies to the user submissions.

What do you dislike?

NPS was tested but was a bust, users didn't really fill it in and it made it more cumbersome to use. I wish also that replies from us would pop back up in the browser the user had left feedback on the next time they logged in. Right now it goes to their email.

Recommendations to others considering the product:

Give it a try. No long term commitment and very easy for a development team to drop into the product.

What problems are you solving with the product? What benefits have you realized?

Gathering user feedback for a low cost in a way that they will actually use without expecting a response within a minute or two. Hundreds of users have used it to submit questions and feedback and it lets end users who are not the implementers feel like they can get in touch with our team and gives them that avenue.