Visually appealing interface combined with high functionality
What do you like best?
The first word that came to mind, minutes into my first demo of Docketwise, was “beautiful.” Anyone who has ever used immigration forms programs will agree that they tend to have dated, clunky, visually uninviting interfaces. Docketwise has been a breath of fresh air. The intuitive user interface flows seamlessly from page to page.
The next thought that came to mind during my demo was whether Docketwise's James Pittman, who was showing me the software, was an immigration attorney (he is). Not only was he knowledgeable about immigration law but the software was clearly built by an immigration attorney. One cannot overstate the importance of using software designed by an immigration attorney for immigration attorneys.
Docketwise also has excellent customer support. I've called Mr. Pittman several times with questions, which he has promptly answered. Docketwise is also receptive to customer feedback and continuously introduces exciting new features. Most recently, it added both an invoice feature, which syncs with LawPay, as well as a customized intake feature. I'd long awaited a customized intake feature in immigration software to ask clients for data that doesn't exist on the forms, for example their source of referral. Most programs don't offer this feature. Those that do, charge a cost-prohibitive fee.
While Docketwise syncs with other case management programs, they're not strictly necessary; after these new features were introduced Docketwise is now my all-on-one case management and forms creation software.
Although Docketwise offers excellent tutorial videos, the interface is so user-friendly and intuitive that I've rarely needed them. It's such a relief to be able to spend time actually working on my cases rather than figuring out how to use the software.
As a solo practitioner I'm cost-conscious. But without hesitation, I signed up for a full year subscription of Docketwise right after the demo. I highly recommend Docketwise to my fellow immigration attorneys.
What do you dislike?
I can't think of any downsides at the moment.
What problems are you solving with the product? What benefits have you realized?
Docketwise is the fourth immigration software I've used in my career. None come close. It's everything I'd wished for in an immigration forms software. Law offices would be well-served to at least give it a try. I've already enthusiastically recommended Docketwise to several colleagues.
