devContact

What do you like best?

The ease of use and customization of this software is amazing. It is a very useful tool that facilitates our work through incident management. This software provides a chat module, so that the client can respond in real time. Another feature that I like about this software is its analysis section that allows us to keep track of the incidents that have been resolved, the pending incidents and those that are open, in order to measure our effectiveness.

What do you dislike?

The web design of the software does not adapt properly to mobile devices, so some icons may appear messy.

Recommendations to others considering the product:

devContact is the perfect tool for companies that handle a large flow of incidents. I recommend it, especially because it can be integrated with your own company's applications.

What problems are you solving with the product? What benefits have you realized?

devContact provides our agents with the necessary tools such as a knowledge base and a live chat to be able to quickly respond to requests from our clients, which has greatly reduced our manual efforts and has progressively improved the issuance of tickets, even automating certain requests for part of the customers.