Customer.guru is a set-and-forget service that automatically measures customer satisfaction over time using Net Promoter System, it integrates seamlessly with Shopify, Slack, Google Adwords, and Facebook Ads.
Customer Reviews
Josh S.
Advanced user of Customer.guruI love that it is easy to create the email with our logo. I also like the fact that the user can click the nps rating score right in the email without having to go to another site. This makes it easy for them to respond. I also like the automated thank you email that can be sent after. The user interface is extremely easy to use. It took me only a day to get the survey setup. I was then able to test internally and had to make minimal changes.
It does not have an interface with Autotask. We had to manually upload the contacts from Tigerpaw as well. This was to be expected though since both softwares are dated. We had our technology team routinely import the email addresses of new and existing customers.
This is a very easy platform to use if you are looking for customer to be able to simply reply to your survey. We found success because customers could quickly respond vs having to load a website and then click through answers.
It increased our email survey response rates from the customers. The benefit is how easy it is for them to respond. When we used SurveyMonkey, we would struggle to get responses. Customers did not like to have to load a website and then answer a multitude of questions. We really liked the NPS score as it simplified our understanding of how we were doing.
