CrossBrowserTesting

What do you like best?

The breadth of systems and devices available.

What do you dislike?

We've run into a lot of issues over the past couple of years and our interactions with support have always been hit-or-miss: It was hard to get clear answers, or to find the right people (with the right level of technical knowledge) to talk to. Sales were really aggressive, last Fall, and we spent a lot of time trying to get clarity on a possible EDU discount. We were invited to sign contracts before having all the answers we needed. It felt a lot like a bad car dealership experience.

We were excited about the Record and Replay feature, though. It was a reason why we upgraded in 2019.

This year, when it was time for us to renew our plan, we got into the same confusing and frustrating conversations with sales. The rate they quoted us was $250 more than the renewal rate listed on our dashboard. We didn't get any explanation for the discrepancy and were asked to pay the highest rate. Nope. We'll take our business elsewhere.

What problems are you solving with the product? What benefits have you realized?

Automating testing across devices and Os.