Crisp

What do you like best?

Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below.

In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement.

But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp.

The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer.

The learning curve was essentially zero.

I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless)

Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road.

What do you dislike?

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare.

Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement.

I have been in touch with the management but they are not willing to even consider a change.

After we received complaints from our customers about the Cloudflare cookies dropped by Crisp, we acted fast and replaced Crisp with a compliant solution. This is really a shame, as their software is amazing. But that is more or less useless if you cannot use them in a compliant way.

The only other thing I did not like is the big red "block customer" button next to the "send icon " for new chats.

I think it is too easy to block someone by mistake.

What problems are you solving with the product? What benefits have you realized?

We are running our customer support on https://www.riddle.com through Crisp and we are also using it to display helpful hints to new users exploring our quiz maker's features.