What do you like best?
I like how simple it is for clients to send in their reviews on the work completed and how easily it is to track on the website. I also like the ability to earn points for having high review scores and get prizes, a social feed for coworkers, and a way for users to track their reviews. So they're not just for admins.
What do you dislike?
The website looks a little dated, but that does not hinder usability.
Recommendations to others considering the product:
This is an excellent tool to gauge how clients feel about the service we provide and where we can strengthen our approach.
What problems are you solving with the product? What benefits have you realized?
It's easy to find out what clients like/dislike about how we solve their problems and where we can improve.