ConnectWise Manage

Business Automation and PSA

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8/10 (Expert Score) ★★★★★
Product is rated as #63 in category Other Vertical Industry Software
Ease of use
7.3
Support
7.8
Ease of Setup
6.8

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Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company’s operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage
ConnectWise Manage

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Customer Reviews

ConnectWise Manage Reviews

Kyle R.

Advanced user of ConnectWise Manage
★★★★★
ConnectWise

What do you like best?

What I like best is: Time entry is easy, seeing new tickets is easy, searching for current and past tickets is easy, quick access for dispatch to see schedules, products area, finding contacts and company info, its syncing integration with other programs to have updated information on configurations. Audit trails, easy to add attachments to tickets, project ticket board, can review entered time and edit entered time, internal notes sections. Web client and mobile client access if needed. Desktop software easy to install, we have cloud based so we can sign in from any device to access tickets. Multiple boards to separate tickets. Can send emails and update tickets client facing or not, can send an email and auto create a ticket with context. Outlook calendar integration for scheduling. Can view agreements info, track emails sent or not.

What do you dislike?

Some things I dislike: Certain updates break functions, you'll have a normal flow working, getting used to its speed and something changes which disrupts the flow. Seems to use a lot of ram. We were in the beta builds which offered newer features, but would seem to break others more often, have since gone off of the beta builds.

What problems are you solving with the product? What benefits have you realized?

Can view time needed to solve issues, better gauge scheduling time for certain clients/issues. Easy to see repeat issues, or similar issues across sites. Can view

Review source: G2.com

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