Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count. And for decision makers, business value
reporting and transparency into service consumption and cost provide effective management insights. Clarity SM is designed for humans and built for service, so you can provide incredible service.
Clarity SM
Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.
7.8/10
(Expert Score)
★★★★★
Product is rated as #34 in category IT Service Management Tools
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Clarity SM
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User in Hospital & Health Care
Advanced user of Clarity SM★★★★★
What do you like best?
All information from requests/incidents/problems, to knowledge, to change management can be found all in the same tool.
What do you dislike?
There are a lot of bells and whistles during configuration that can be overwhelming.
What problems are you solving with the product? What benefits have you realized?
We currently use CA Service Management to log all requests/incidents within the IT organization. We document all knowledge documentation for our help desk to utilize and help our customers. We also track all problems within the IT organization and manage our change processes and calendars.
