Cisco Adaptive Security Virtual Appliance (ASAv)

What do you like best?

Firstly, I would like to pinpoint maybe how it's a user friendly software to the tenured agent and new agents in the company

What do you dislike?

Some times it disconnects without any prompt and without any password save since our password is saved from a link we need to open links before accessing the cisco servers.

Maybe it will help us further if they have other ways to log in if the password is not remembered

Recommendations to others considering the product:

I will suggest this to my fellow friends if the system will be able to coupe up with the derivatives of one agent to another and hoping it will have more function in the future rather than having just a simple connection from one server to another

Also, I would like to add that if they have any notification the system can't connect using our internet or via their server since it didn't have like that in the system

What problems are you solving with the product? What benefits have you realized?

Ticketing inquiries of customers about their purchases items and accounts etc.