A one-stop solution for an annoying problem of keeping internal users updated with company contacts.
What do you like best?
CiraSync allows us to keep all of our users up to date with current company contacts from the Global Address List and related information without any extensive setup or management. It is a robust solution with a straight forward and intuitive interface. The initial setup was a breeze, even without using the robust documentation that CiraSync provides.
What do you dislike?
My only gripe is having to manually renew my licenses each year. I would prefer an auto renewal, as I have forgotten to renew on time in the past. This requirement, while useful as an opportunity to add or reduce the number of active licenses, would be better served, for me, as an auto renewal.
Recommendations to others considering the product:
This is the solution if you are need an easy to configure and quick to roll-out solution for keeping your staff informed of company contacts from the Global Address List and related Exchange resources. Do keep in mind that any existing manually created contacts that your users may have will not be updated or managed by CiraSync. Best Practice is to delete any contacts that the sync would manage and allow CiraSync to recreate and manage them. I have had a number of users who, early on, where confused by this situation and would come to our help desk with complaints of duplicate contacts and mismatched information. This is entirely a user-created problem, but easily corrected through training and reinforcement of the expected process when using CiraSync.
What problems are you solving with the product? What benefits have you realized?
No longer do our office or field staff need to manage contacts for company related resources manually. All are updated on a nightly basis with any that are added, removed or modified. My users are happier and better informed than ever before. I have less questions on the timeliness of contact information or providing updates. Users have become used to and expectant of the automated updates. I have become just as used to the system and because of its east of use and low need to upkeep, I have little that I need to tend to with CiraSync on any regular basis, save from licensing new users.
