ChatFunnels

ChatFunnels is the worlds leading conversational marketing platform for data-driven marketers. It helps businesses connect with customers that are ready to buy now. With its quickly evolving, bots, native split-testing platform, and conversational engagement tools, ChatFunnels is leading businesses through customer-focused data-driven transformation to engage customers for sales, marketing, and customer support.

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10.0/10 (Expert Score) ★★★★★
Product is rated as #7 in category Conversational Marketing Software
Ease of use
10.0
Support
0.0
Ease of Setup
0.0

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ChatFunnels makes it easier to reach and sell to your customers using our conversational marketing solution. Using our chatbots and live chat you can have personal conversations with your customers allowing you to make it easier to buy from you.
Using our data driven optimization tools you can make real data-driven decisions about how to engage your customers to provide the best experience for them and a productive outcome for you.

ChatFunnels Experiment – Run A/B split tests on any of your chatbots or live chat campaigns to optimize for engagement, emails capture, meetings booked, custom goals, and more.

ChatFunnels FAQbot – Quickly answer your customer’s most common questions using our FAQbot. Create your answers, give the bot a few example questions, and let your team handle the difficult questions and the bot will take the easy ones.

ChatFunnels Funnelbot – Use our custom drag and drop chatbot builder to quickly build chatbots to qualify and bot sales meetings, event registration, answer customer questions, or route people to the best person for live chat.

ChatFunnels
ChatFunnels

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Customer Reviews

ChatFunnels Reviews

Chris D.

Advanced user of ChatFunnels
★★★★★
Intuitive and easy to use bot builder

What do you like best?

I really like the drag and drop interface of the ChatFunnels bot builder. I had no background in bots or programming, but I was easily able to build interactive bots that suited our relatively simple needs. One feature that especially impressed me that I haven't seen in other bot providers is the ability to create reusable sequences of bot actions that can be used, maintained, and updated across any number of bots.

What do you dislike?

The setup process for a first time user wasn't as easy as I've seen in other software products. The support team at ChatFunnels was able to get me set up alright, but I think the product would really benefit from more in-app documentation and a more streamlined onboarding flow.

Recommendations to others considering the product:

ChatFunnels is a relatively new product, so it doesn't have all the bells and whistles of some of the other competitors. But for a small organization that needs basic live chat and a robust and easy to use bot builder, ChatFunnels is a great option. Their support team was very responsive and was able to walk us through any issues that came up.

What problems are you solving with the product? What benefits have you realized?

We are mainly using bots to reduce the load on our client support team. We have clients, students, and instructors all over the world who regularly need support, but as a non-profit organization we don't have the resources to staff a team that can handle the volume. With ChatFunnels we are able to resolve a lot of issues directly through the bot and prioritize and route the remaining support requests appropriately.

Review source: G2.com

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