Cerberus

What do you like best?

Cerberus offers a multitude of options to use, but my favorite would have to be the GDS Interface capability that's used in concurrence with our Micros Opera system.

What do you dislike?

Sometimes it is laggy, and the customer support is not always superb. We have sometimes had to wait over an hour for our online reservations to drop in to our system. Sometimes is glitches and we can't track the online reservations unless we log out and log back in.

What problems are you solving with the product? What benefits have you realized?

For the most part, Cerberus has great features. We use it for our online reservation integration into our Micros Opera system. I do like the remote access feature, as I don't have to be at my Front Desk computer to look at what reservations we have booked.