CenterStone CAFM

What do you like best?

I'm not sure there is much I like best about Centerstone. There are some useful import and export features, and the ability to modify area boundaries within the web interface are handy, but a lot of systems have those capabilities these days.

What do you dislike?

The biggest issue with Centerstone is their reporting capabilities. They are confusing, hard to use and aesthetically appalling. Also, the interface of the main product is very out dated. There are many interface limitations such as not being able to position custom fields within a window in a logical order of how the data would be populated. The move management module seems overly complicated, and the whole product seems disjointed as a result of growing by acquisition as opposed to organically developed.

Recommendations to others considering the product:

Document your processes well and ask Centerstone to demonstrate how those processes are handled during the demo. Also, document you reporting needs very clearly, and provide lots of examples so that they understand the level of detail you require. Do not accept that the out of the box reports "can do that". Reporting on "space and people together" appears to be particularly challenging for Centerstone, whereas every other vendor can do that out of the box.

What problems are you solving with the product? What benefits have you realized?

Managing vacant space, churn, visibility into the expenses of the portfolio. Vacancy is handled easy enough, but without improved reporting, the data is hard to analyze on a large scale.