Celonis

What do you like best?

It is not only the tool itself that convinces but also the people behind it.

- Online training with different tailored tracks

- Intuitive handling of the tool

- Quick customization of views, dashboards, KPIs without extensive programming knowledge

- A level of transparency that you will never get like this

- Building a community with experience sharing between companies and other enthusiasts

- Excellent support (fast, professional)

- Constantly something new is added (app, function)

- Customer satisfaction as the primary goal

- Analysis options with different jumps and on the fly filtering options e.g., by specific activities, customer, sales, period

What do you dislike?

Nothing of great importance - navigation on the homepage is in some places difficult to get used to

More freedom in visualization presentation

More administrative overviews, e.g., increasing data consumption based on timeline

Recommendations to others considering the product:

During implementation, all persons involved must commit to this and take time.

Each person must complete their training.

Commitment from the top is essential so that everyone is pulling in the same direction.

What problems are you solving with the product? What benefits have you realized?

Transparency and process discovery for historically grown O2C process

Increase automation rate, uncovering supposed automation

Decrease rework rate

Shared, cross-departmental and cross-regional view of the process