Best Other Customer Service Software

Products Buyer's Guide
8.8
Unbabel
★★★★★

Unbabel

Unbabel is a AI-powered human translations designed for the translation of dynamic content like emails, support tickets and knowledge centers.

You will never look back! - Laura W.

Ease of use
8.7
Support
8.9
Ease of Setup
0.0

Languages supported: Arabic, Czech, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

9.4
Uplight
★★★★★

Uplight

Uplight is a cloud software company designed to help utilities transform their customer experience and operations.

Review of EnergySavvy - Richard K.

Ease of use
Support
Ease of Setup
7.8
Statbot
★★★★★

Statbot

Statbot analytics & insights for Intercom it allows to gather reports around Acquisition, Engagement, Retention (with cohorts), Segments & Tags as well as Customer Service based on historical data from your Intercom data.

Quick and easy breakdown of Intercom statistics - Jacob P.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.6
CDR Call Reporting for Cisco
★★★★★

CDR Call Reporting for Cisco

Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.

Time to shorten your time looking through dump logs! - Administrator in Higher Education

Ease of use
Support
Ease of Setup
9.6
It’s Alive
★★★★★

It’s Alive

ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots.

Very convenient, straightforward and simple to use !! - User in Entertainment

Ease of use
Support
Ease of Setup
10.0
Yu-Track Enterprise
★★★★★

Yu-Track Enterprise

Yu-Track Enterprise is an IT platform that allows you to know and manage in real time the behaviour of your workforce. Plan the routes, schedule the visit to your customers and obtain the most important KBI's with which to organize your sales strategy.

My experience with Yu-Track - Odette F.

Ease of use
Support
Ease of Setup
8.4
Statuspage
★★★★★

Statuspage

StatusPage is a customer relationship management software used by businesses to update and inform their customers.

We have Statuspage but I have no personal interaction with it - User in Information Technology and Services

Ease of use
9.4
Support
10.0
Ease of Setup
0.0
9.0
Tenfold
★★★★★

Tenfold

Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don't have to put in the manual labor.

Keeping track of your Daily Telephone Volume and analytics - Catherine S.

Ease of use
9.3
Support
8.9
Ease of Setup
8.9

Languages supported: German, English, French, Italian, Dutch, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Freshstatus
★★★★★

Freshstatus

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Freshstatus another Freshworks service perfect for manage a status page and incident management - Caligo T.

Ease of use
9.1
Support
8.8
Ease of Setup
9.3

Languages supported: English

9.0
Oracle Standalone Cobrowse
★★★★★

Oracle Standalone Cobrowse

Oracle Standalone Cobrowse Cloud Service enables agents to see a customer's screen in real time. Solve issues faster, increase revenue per call, and create positive customer interactions on web and mobile channels.

All our customers and vendors in one place finally! - James H.

Ease of use
Support
Ease of Setup
9.0
LitmusWorld Customer Experience Solution
★★★★★

LitmusWorld Customer Experience Solution

The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.

A lot of potential (for serious CX professionals) - Chirag P.

Ease of use
Support
Ease of Setup
9.0
DANAConnect
★★★★★

DANAConnect

DANAConnect specializes in helping businesses automate communications with customers.

Excelent software - Daniel A.

Ease of use
Support
Ease of Setup

Languages supported: English, Spanish

8.0
Speakpipe
★★★★★

Speakpipe

Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

Speakpipe is a great idea, but didn't work for us - User in Real Estate

Ease of use
Support
Ease of Setup
8.0
FrontDeskAI
★★★★★

FrontDeskAI

24/7 front desk for local businesses via text and chat. We instantly respond via text to phone calls that you were unable to answer. We offer round-the-clock information and reservations for your customers as a managed messaging service.

Easy to use, pretty good AI that fools a lot of customers in thinking it is a real person - User in Health, Wellness and Fitness

Ease of use
Support
Ease of Setup
7.0
Dialer360
★★★★★

Dialer360

Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

Old school dialer - User in Outsourcing/Offshoring

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.0
Yonyx
★★★★★

Yonyx

Yonyx is a software to improved consistency customer service and providing need to fast, simple, effective and measurable aspirational.

Yonyx - Lalit M.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

6.0
Helpman
★★★★★

Helpman

Powerful knowledge base software for smarter Customer Support teams

A helpful tool! - User in Newspapers

Ease of use
Support
Ease of Setup
6.0
Ongair
★★★★★

Ongair

Ongair is a dashboard that enables businesses to perform customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. With our Zendesk integration you can use Zendesk to manage your team and tickets.

Instant chat solution for businesses - Administrator in Information Technology and Services

Ease of use
Support
Ease of Setup
10.0
Cx MOMENTS
★★★★★

Cx MOMENTS

Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

CX Moments provides the insights I've been looking for - User in Food & Beverages

Ease of use
Support
Ease of Setup
10.0
Simplemnt
★★★★★

Simplemnt

Simplemnt is a smart, multi-step form to collaborate with customers on next steps, share content, and consolidate your onboarding experience into one place

Simple is in the name! - User in Computer Software

Ease of use
Support
Ease of Setup
10.0
boxx.ai
★★★★★

boxx.ai

boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

Aida - Sanjay Haresh K.

Ease of use
Support
Ease of Setup
10.0
botypie
★★★★★

botypie

botypie is a tool that allow user to create facebook messenger chatbot that help to increae conversations and sales without coding knowledge.

Great experience, Botypie really solve my facebook chatbox issues - Julia G.

Ease of use
Support
Ease of Setup
10.0
Botmind
★★★★★

Botmind

Botmind easily connects to live chat software to retrieve all customer intents.

Best solution I found for e-merchants - Emma T.

Ease of use
Support
Ease of Setup

Languages supported: English, French

10.0
Agent.ai
★★★★★

Agent.ai

Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they'd like and in the communication channels they prefer.

Interesting replacement app - Administrator in Banking

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

0.0
Folder HelpDesk
★★★★★

Folder HelpDesk

The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open.The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

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Ease of use
Support
Ease of Setup

Languages supported: Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

0.0
TypeGenie
★★★★★

TypeGenie

Agents in Customer Service spend >50% of their time typing repetitive responses on email and chat. TypeGenie takes away the repetition and frees up valuable time by suggesting relevant words and sentences as the agents' type. All they have to do is hit "Tab". TypeGenie has already helped thousands of agents from companies like The Washington Post, Riot Games, Freshly to write faster and better responses.

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Ease of use
Support
Ease of Setup
0.0
Liz-10
★★★★★

Liz-10

Liz-10 is a platform that allows you to store in-the-Cloud all-call audios.You can implement Liz-10 independently from other hired platforms.Since it is a 100% in-the-Cloud solution, Liz-10 does not require any hardware investment on your side.The platform has high-availability characteristics, and it allows you to set up different user profiles.

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Ease of use
Support
Ease of Setup
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