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Best Genesys AppFoundry Marketplace Software

Products Buyer's Guide
9.0
Gplus for SAP CRM
★★★★★

Gplus for SAP CRM

The Gplus Adapter for SAP enables enterprises to offer their customers a full range of access options such as e-mail, fax, chat, and traditional voice, while providing each customer with the best available resource.

Gplus adapter for a very smooth CRM integration - User in Information Technology and Services

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9.0
SoftAgent for Cisco
★★★★★

SoftAgent for Cisco

SoftAgent provides agent state controls on alternate devices such as Cisco IP desk phones or vendor-equivalent softphones. It integrates with Genesys Agent Activity Monitor so that supervisors and team leaders can gain broader visibility of their respective teams' status and manage availability of their team members.

Genesys the new and improved! - Holly K.

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9.0
Nuance Vocalizer
★★★★★

Nuance Vocalizer

The complete spoken text-to-speech output engine for IVR and mobile self-service.

Accurate voice recognition - Administrator in Telecommunications

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9.0
Tethr
★★★★★

Tethr

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Best Speech Analytic Tool you will ever have - Administrator in Information Technology and Services

Ease of use
Support
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Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0
Marketing Attribution
★★★★★

Marketing Attribution

Kvantum enables agile marketing & consumer analytics through our real time attribution and optimization technology.

User friendly - User in Oil & Energy

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Languages supported: English

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7.0
Genesys PS
★★★★★

Genesys PS

Automated Callback for the GenesysВ® PureConnect™ platform automates the process of placing an outbound call once an agent receives a callback object and ensures that it has been disconnected after the call ends.

Excellent for Call centerd - Aymen S.

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7.0
PowerBI for PureCloud
★★★★★

PowerBI for PureCloud

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.

Power BI, The transformation for your business - Administrator in Information Technology and Services

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5.0
Engage
★★★★★

Engage

Engage is a solution that provides tools and features to help you manage business performance and legislative and operational risk while building and developing skills.

Eh - Consultant in Law Practice

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0
Interaction Bots
★★★★★

Interaction Bots

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add ...

Engaging chatbot for customer engagement at the right time - Manish K.

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10.0
Teleopti WFM Integration
★★★★★

Teleopti WFM Integration

Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability- Optimized, automated forecasting, scheduling and planning with cutting-edge features secure service levels and ...

TeleoptiCloud - User in Retail

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10.0
Voicebase
★★★★★

Voicebase

VoiceBase is an on-demand speech analytics platform that provides easy-to-use APIs that automatically transcribe audio and video content by extracting relevant keywords and topics, enabling the instant search and discovery of spoken information.

Great Tool for Dictations - G2 User in Warehousing

Ease of use
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Languages supported: Afrikaans, Danish, German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish

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1.0
Automated Speech Recognizer
★★★★★

Automated Speech Recognizer

Automated Speech Recognizer is a software solution that converts spoken audio into text that is supported by a variety of languages.

Long time customer, massive price increases, no warnings - Administrator in Telecommunications

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0.0
Exchange
★★★★★

Exchange

Exchange enables users to retrieve appointments from their Microsoft Outlook calendars via the telephone user interface (TUI).

Best Email-Service - Christian D.

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