Best Contact Center Operations Software

Products Buyer's Guide
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UCx Call Center
★★★★★

UCx Call Center

Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization with hosted Call Center solutions from TPx. Call Center allows you to distribute inbound calls from a central phone number to groups of agents. You'll have the freedom to decide exactly how your calls are handled. What's more, thanks to the power of UCx, your agents won't be tied to the main office — they can answer ...

A good system held back by a bad customer service. - Administrator in Hospital & Health Care

Ease of use
Support
Ease of Setup
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Ameyo Omni
★★★★★

Ameyo Omni

Ameyo Omni is an omnichannel contact center software that enables businesses to unify all customer interactions and transform them into consistent, contextual, and convenient journeys. With Ameyo Omni, users have a robust contact center solution with which they engage customers at any point and switch between different channels smoothly. As customer experience remains consistent, users are able to retain the content of their conversations even ...

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Ease of use
Support
Ease of Setup

Languages supported: English

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Coach – AI-Driven Employee Coaching
★★★★★

Coach – AI-Driven Employee Coaching

Coach enables every agent to be a top performer. Designed to be easy-to-use and easy-to-action, increase the efficiency of coaches and agents with automated machine learning nudges. Improve speed to competency with personalised coaching plans created automatically by machine learning. Decrease variability with behaviourally designed nudges that help agents help themselves.

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Ease of use
Support
Ease of Setup
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XCALLY
★★★★★

XCALLY

XCALLY is the solution for call centers developed in Italy, from a passionate and professional team, with specific experience and certifications on AsteriskВЄ and ITIL processes, for the management of customer care.

Powerful IVR - Aica M.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, English, French, Hebrew, Italian, Japanese, Korean, Latvian, Portuguese, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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CallCenterHosting
★★★★★

CallCenterHosting

Predictive dialer software from CallCenterHosting comes with an intelligence that decides when to call a customer. You don't need to do anything, just feed it with the bulk of customer data. It calls automatically at the right time. And as soon as the call connects, it routes it to the next available agent.

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Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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