C2 is a Sherweb company. C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.
Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition without touching a single line of code or living in fear of the next upgrade.
This intuitive web-based solution generates better time response, time resolution, allowing your teams to collaborate and provide great service for your clients. This integrated system also allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload. C2 ATOM also supports asset management, tracking and measuring with relationships and impact analysis.
C2 helps your organization modernize ITSM tools and practice to provide extraordinary IT services.
Ralph B.
Advanced user of C2 ATOM
★★★★★
Is very flexible and fully customizable
What do you like best?
One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its installation is really easy.
What do you dislike?
Some of my employees have a bit of difficulty activating the software to activate all its functions completely which may be due to the power of the computer should improve that aspect for not so powerful computers.
Recommendations to others considering the product:
I would recommend this tool with pleasure to other companies that need these specific characteristics since the performance of their work is very good and the performance is better than expected due to its excellent price.
What problems are you solving with the product? What benefits have you realized?
This tool has helped us a lot in our company since since we installed it, it is part of our integration team and we have had the follow-up of assets and files to execute in a corresponding way with better schedules and excellent characteristics. The support is very useful and fast as a system helps us understand and distribute better everything in the company, earning time to perform more tasks.
Review source: G2.com
