What do you like best?
Blackbaud's Online Express makes it easy to create nice looking event registration and donation forms. Intuitive and generally user friendly, the forms communicate with Blackbaud's Raiser's Edge to create a streamlined experience.
What do you dislike?
Blackbaud's email portion of the Online Express add-on is absolutely frustrating. The User experience is not intuitive, complicated, and the outcome of the emails looks outdated and unattractive. There has not been any updates that I am aware of to the Online Express plug-in. It is so user unfriendly that we have chosen to export our email addresses and utilize a different program (Constant Contact) because of the product that you can produce with their easy to use system. I have inquired many times about when Online Express will be updated, only to be told that perhaps I should use Luminate instead.
Recommendations to others considering the product:
Perhaps look at other solutions before choosing Blackbaud Online Express.
What problems are you solving with the product? What benefits have you realized?
Creating donation and registration forms has been easy using Online Express. I have been very pleased with the results. The fact that it speaks with Raiser's Edge has been a huge benefit.
