What do you like best?
Blackbaud Marchant Services is very easy to use. The dashboard is very user friendly. The way to process money and refund is easy.
What do you dislike?
Information isn't always easy to find. When someone enters their name and information in - Blackbaud merchant doesn't show that. So I have to play detective regularly figuring out the name on the card and matching it with the name they entered that is in eTapestry.
What problems are you solving with the product? What benefits have you realized?
Processing online donations for my nonprofit. People like using their credit cards and paying for things online, having Blackbaud Merchant it allows our donors the ease of donating and the security.