BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.
BeyondTrust Remote Support
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Customer Reviews
BeyondTrust Remote Support Reviews
Mhatet R.
Advanced user of BeyondTrust Remote SupportWhat do you like best?
What I like the most about Bomgar is of course the ability for me to assist my client remotely. No hassle, they just need to enter the session key and voila! I can remote in and help them with their issue. I can navigate to their PC and fix whatever issue they are reporting with with their computer software. I can also transfer files from my local machine to the PC I am working with.
What do you dislike?
Nothing to dislike. I can say that Bomgar works with it's purpose.
Recommendations to others considering the product:
If you are looking for a remote tool software that is secure and reliable, I highly recommend bomgar! It is easy to connect, navigate, transfer files, option to access computer services local to stop,start and run the services. It has a feature where you can also access the command prompt to type or run specific command without your customer's visibility.
What problems are you solving with the product? What benefits have you realized?
Since our clients are from other countries, We need to remote in to their PC for us to be able to assist them with their concerns. Good thing we have a BeyondTrust remote support on our PC that way we can just dial in to our clients PC and can easily assist them with their issue. The agility to help our clients is a must and thanks to BeyondTrust we are able to do that.
