What do you like best?
It got my company away from paper onboarding, benefit enrollment, and PTO tracking without the big investment in an HRIS, since our broker set it up for us. Honestly that is the only good thing about this system.
What do you dislike?
This is a very basic system. It does not offer robust data analytics, which means I still have to create my own spreadsheets and formulas to calculate things like turnover. The notifications of benefit changes, pay changes, and terminations is not always sent to the broker so the benefits admin part has caused many billing errors. We can not use the I-9 feature since the system doesn't follow the guidelines per the government ,nor will they update it after I sent them the guidelines. This is a HUGE issue since a mistake is $110 a box for not having a "N/A." If there is a change to any tax documents, like the W4, I have to let them know to update that in the onboarding documents and send them the form. I shouldn't have to worry that the system I'm using is making us non compliant and could cause us fines if audited.
Recommendations to others considering the product:
I think the concept of BerniePortal is fine. It just lacks in so many ways to actual HRCMs that have HR professionals on staff, who know the laws and keep updated with the changes. Bernie was created by brokers as a solution to offer clients for benefit admin and decided to dabble in HR.
What problems are you solving with the product? What benefits have you realized?
The only problem I am solving is less on-boarding paperwork.