AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service.
AzureDesk – Only helpdesk software with all the “must have” features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates.
Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal.
Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access.
Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.
Andreus V.
Advanced user of AzureDesk
★★★★★
Being able to integrate with Slack makes it very useful for us
What do you like best?
It is very useful and easy to handle, its ticket management system and the tracking of interactions is very fluid. It also allows us to carry out a multichannel communication expanding the possibilities of use. It can be integrated with Slack and that makes it more powerful since it allows managing communications in a comprehensive way.
What do you dislike?
I did not have any major problems to point out something negative about this software. Maybe a couple of small incipients that technical support is always ready to help solve in a matter of minutes....
Recommendations to others considering the product:
The price is very good in relation to all the features it has. I recommend it to companies that want to have the ability to respond effectively and quickly to their customers.
What problems are you solving with the product? What benefits have you realized?
When I work as a teacher, the company chose to implement this system so that each teacher could offer help or advice in a very simple way. And we really could do. It is easy to manage the tickets and follow up on cases that we have always been able to attend to people who asked us for help or information in a simpler way. Therefore, we offered to provide general solutions for this type of query through AzureDesk as an option that you can use, which makes it much easier for us to answer your momentary concerns.
Review source: G2.com
