Best Thing We Have Found So Far
What do you like best?
Has helped us manage our Chat Queues on our Services side of the business. Previous system had almost no reporting and zero functionality.
What do you dislike?
Still limited for use on contact center complex systems. Multiple sites and locations are a challenge.
Recommendations to others considering the product:
Hire experts in reporting.
What problems are you solving with the product? What benefits have you realized?
Manage queues and provide some reporting for our chat queues. We have been able to gain better insights than we we were with our previous set up.