Great intranet solution with room for improvement
What do you like best?
Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet.
Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success.
What do you dislike?
My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options.
We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot-check our site to make sure it is good to go.
What problems are you solving with the product? What benefits have you realized?
We launched our intranet in late 2019. We had a few months to figure out how to use the platform before the pandemic hit in March 2020. When it hit we were able to create pages and blogs that contained valuable information for our people on the pandemic. We were able to do this quickly and help keep our people connected in an uncertain time.
Like many, our workforce went entirely remote. Through the intranet were able to host important live streams which is something we have never done as a company before. In addition, we also launched a recognition program through Axero mid-2020 which helped out people connect with each other while not being with each other. This tool has been great at keeping our people connected during this hard time.
