Avaamo

What do you like best?

Avaamo provides a complete platform for Bot development that is not only easy for a technical person to implement but for anyone to manage. Avaamo's conversation designer is a great UI to easily see how the conversation flow is implemented.

Live agent integrations offer a powerful way to keep your bot the first line of defense on your support team and enable the user to have a seamless experience when transferring to a real person.

What do you dislike?

User role permission access needs to be more detailed because right now you can not give access to a user and specify specific roles so they can have limit access to edit or even just view.

Control version of the bots are not implemented so you need to be extra careful. But that will come later on

What problems are you solving with the product? What benefits have you realized?

Enabling the release of an enterprise solution across multiple institutions to help in the support management and transactional operations of the user.