Assess.ai

What do you like best?

Their exam platform is easy to navigate and with their item bank, it is fairly easy to build your question library, assign questions to tests, and assign tests to individuals. If everything goes according to plan, you should be able to do all of this with a minimal need for support.

What do you dislike?

Getting our exam results back out of the system has routinely proved problematic. Every now and then there are issues with a students access to their platform and when that happens or if the exam times out and the student doesn't actually click the button that they are done, then the exam results aren't available for download and it involves getting their customer service involved. It appears basically all their Tier II and Tier III support has been outsourced to off-shore entities and it has taken them as long as two weeks to be able to get us our exam results.

Recommendations to others considering the product:

If your organization has never had or used an Item Bank, then their's will likely be sufficient, but if you are currently utiilizing one, then you might find theirs to be rather elementary. I think it would be perfectly fine for K-12, but for a professional organization such as ours, it's limited. If you are requiring rock-solid support at a reasonable price, then you might want to keep looking.

What problems are you solving with the product? What benefits have you realized?

We provide national certification exams to US medical professionals. Being able to provide these exams online from the comfort of their own home or office is a big benefit to our members.