ArcGIS Survey123

What do you like best?

It is super easy to write really complex survey tools and customize for our organization. It's more nimble than other solutions on the market in the mobile data capture space. It's an all in one support module too, meaning people only have to deal with me the GIS admin/analyst and not get IT involved. People in the real world hate IT. I can turn out a product in hours compared to months it would take going through a vendor review or IT development. Amazing power for the ease of deployment.

What do you dislike?

You only meant for it to be a data capture tool, so the export side sucks. I cannot hand off the export duties in a clean way. Changes to the feature service do not translate to the online page, so you can't export from there in a way that leaves all the disabled fields off. Furthermore, my users need an easy way to access sent data on their mobile phone. They do not want to go to the website. A read only mobile data viewer would be prime. This stems from another issue which is the product is very buggy when making changes, and if you have to re-create a survey because of one added/deleted question, users get confused and annoyed and lose sent survey records.

What problems are you solving with the product? What benefits have you realized?

We run a robust Sales force survey for submitting promotional requests. We use it for logging visits on farm too. It's saving time and allowing us to capture meaningful clean datasets