Apex Chat

What do you like best?

Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer.

What do you dislike?

We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy.

What problems are you solving with the product? What benefits have you realized?

There is a very strong online presence in the legal community, so the ability for prospects to chat is super important to our business. The availability for prospects to reach out this way is extremely beneficial. I myself prefer a chat function over a phone call on occasion.