Ansapoint

Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to design call centre workforce requirements quickly and easily.

Ansapoint

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User in Computer & Network Security

Advanced user of Ansapoint

★★★★★

Great product for performance evaluation

What do you like best?

Gives absolutely great and accurate results.

What do you dislike?

Sometimes it make certain assumptions about offered traffic which might not apply to all users

What problems are you solving with the product? What benefits have you realized?

How many agents we need

Review source: G2.com