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Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
Customer Reviews
Amanda B.
Advanced user of AmityWe can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.
The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.
The most tricky part for us has been setting up the health score, but that's partly due to our own business model.
For us Amity helps to keep track of what are customers and users are doing in a way that we wouldn't have been able to track without the tool (or it would have taken us ages to do it manually). This saves us a lot of time and we have a tool where both CS and sales can be active sharing notes and customer data. We also share this information with our customers, showing them that we have their back and that we can be proactive in supporting them - an add-on to our own offering.
