What do you like best?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems are you solving with the product? What benefits have you realized?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.