Works really god, running it in production, our native language speakers thinks it works really good
What do you like best?
The quality is really good, our native speaking agents have this in our ticket system and in the chat they have google translate and they think the translation for aws translation works better and its cheaper then google translate and it works smooth with the rest of the aws services
What do you dislike?
Can't really see any downside on the service beside its hard to tag the cost when multiple services is using the service
Recommendations to others considering the product:
We are using this service in zendesk where chat is translated by google translate and tickets by amazon translate and our agents that speaks the native languages that gets translated states that amazon translate have better translations
What problems are you solving with the product? What benefits have you realized?
Translate all none english tickets to customser service so they can be quick to work on the case and send back the reply that gets translated to the local customer language